RenamerX Support

How can we help?

Start with the troubleshooting guide. If you still need help, prepare the details below and contact us using your preferred email service.

Before you contact support
A few details help us understand the problem and respond more quickly.
  1. 1

    Check the troubleshooting guide

    Find solutions for common setup, resource download, and AI provider connection problems.

    View troubleshooting guide
  2. 2

    Export a diagnostic bundle

    In RenamerX, open Preferences, then Support, and export the diagnostic ZIP.

  3. 3

    Describe what happened

    Include the complete error message, what you expected, steps to reproduce the problem, and how often it occurs.

Attach the diagnostic ZIP and any relevant screenshots when you contact support. Files are never uploaded automatically.

Contact support
Use any email service to write to RenamerX Support. Copy the address below to get started.
Email
support@renamerx.com

Do not include API keys, license keys, or other sensitive information in your message or attachments.